Sixty thousand corner shops bought stock from a man with a van, on credit and on paper. It had to move to a phone.
Annual revenue
Three businesses, three categories that did not exist in their markets before.
Sixty thousand corner shops bought stock from a man with a van, on credit and on paper. It had to move to a phone.
Annual revenue
Ride hailing in a cash economy. Nobody had summoned a car from a phone, and no driver had ever been paid by one.
Annual GMV
A market that ordered dinner by phone call, in a country where almost nobody paid by card.
Annual GMV
Twelve things I believe.
Nobody knows where a company ends up. What you choose is a space where the impact on people’s lives can be big, and inspiring enough to carry you. If it does not inspire you, you will tire in the middle.
Positive contribution margin is a design constraint from the first day, not a phase you enter once the chart looks good.
Every business accumulates work that used to make sense. Cutting the portfolio back to what actually worked is what turns revenue into profit.
Build the thing people reach for the moment it is introduced to them. Then push it as hard as it will take, with everything growth has.
Start with the most natural value, closest to what people already do, and build that one properly. Everything after grows out of it, each use case earning the right to ask for the next. That is where the moat comes from.
A category proven in one city is not proven anywhere else. Expansion is the same adoption problem again, from zero, against different habits.
A growing total can hide a rotting base. Cohorts tell you they are leaving long before they leave, and whether your share of their wallet is growing or shrinking. Those are the only honest reads.
The signal decides which one the next move is. Split them there and the handover loses the thread.
The signal only shows up standing next to the people using it, and it shows up long before it becomes a request. Most of it never becomes one. People do not tell you what they quietly work around.
A company should be automated inside as far as it will go. That is what makes scale sustainable. Every individual can now automate their own work, which was never possible before.
Inputs only ever add up. Output multiplies, because people find leverage you would never have known to ask for. Measure someone on their inputs and you get a pair of hands.
What covers a whole mandate is a diversity of thought, background and skill. Hire for how someone is wired, not what they have already done, because a resume can only describe a job that already exists. Play someone in sync with how they are built and the bar they set lifts everyone.

Early Snap backer leads fundraising for Middle East e-retailerBloomberg2022
Retailo secures $15M equity fundingForbes Middle East2023
Saudi Arabia’s leading B2B distributor secures $15MYahoo Finance2023
Retailo raises $6.7 million seed roundWamda2021
Retailo raises $2.3M pre-seed, launches from stealthTech in Asia2020

How the ex-Careem cofounders of Retailo raised $45M in 18 monthsForbes Middle East2022
No. 17 on MENA’s Top 50 Most Funded StartupsForbes Middle East2022
Retailo acquires UAE’s DXBUY to enter HORECAKhaleej Times2022
Alumni recognition: largest seed by a Saudi startupIBA Karachi2021
Foodpanda hits milestone of 5 million downloadsProPakistani2014
Most recently an early-stage AI venture build in retail and FMCG, taken from thesis to product to institutional funding.
Working with founders and boards on scaling technology businesses.